Code of conduct – According to Law no. 15/2016 smoking is prohibited in non-smoking areas. A penalty of 500 RON will be applied for smoking in these spaces.
If after your departure, we find that the minibar has been used and you have not notified us of this, we do not reserve the right to withdraw from the card the value of the product used.
The client has the obligation to check on arrival the inventory list of the room that will have to be handed over in the same conditions upon departure, otherwise any deficiencies or degradation of the goods in the room will be borne by him. If on arrival in the room the inventory list is different from the inventory object present in the room, the Client has the obligation to inform the reception regarding this aspect.
The customer is liable to the Hotel for damages caused, through fault or intent, to other customers or staff, buildings, furniture and equipment of the hotel.
It is not allowed to drink and / or prepare drinks that are not bought from the property bar in the common areas. All wet surfaces present an increased risk of slipping, and these areas are used at your own risk. All children who go to the pool must be constantly supervised by a parent or guardian.
Payment Policies – By signing on this form the hotel will be able to debit your credit card upon leaving the hotel, with the amounts not paid for the services provided. You agree that this debit be made in the absence of your signature on the final invoice and you declare your agreement to pay for all services provided and invoiced by the hotel. If payment is made by a third party (eg travel agency or company) you agree to be personally guaranteed for additional service expenses, on the bill, if the third party does not pay these obligations. payment within the agreed term.
General Regulation on the Protection of Personal Data (GDPR) – As a CUSTOMER of THE PINES BOUTIQUE VILLA VAMA VECHE you are informed of your rights regarding the personal data collected and processed by us. According to the legislation in force, accommodation in any hotel unit involves the processing of a set of personal data necessary for customer records (Norm on access, records and protection of tourists in tourist reception facilities, 08.02.2001). Your personal data are obtained directly by filling in the Accommodation Form or through online booking systems, being processed by THE PINES BOUTIQUE VILLA VAMA VECHE as operator and include the following categories: personal data: name, surname, citizenship, CNP, CI, date birth, place of birth, country of residence, video surveillance images; contact date: home address, telephone, email; data regarding the duration of the stay: day of arrival, day of departure, purpose of the trip.
The processing of this data is based on the legislation in force, as well as our legitimate interest in providing you with services at the best standards. Through the Privacy Policy (www.thepines.ro) we assure you that they are provided will not be processed except for the purpose for which they were requested, will not be used for other purposes and will not be transmitted to other entities (except exceptional situations shown by law). The data will not be retained for a longer period than necessary to provide hotel services or their legally.
You have the right to ask us at any time for personal access to this, the right to rectify or delete data, to restrict, oppose the processing, and the right to data portability. You also have the right to withdraw your consent at any time, as well as the right to lodge a complaint with the Supervisory Authority. For any problem related to the processing of your personal information you can contact the reception or home@thepines.ro
I am aware that my personal data will be processed and stored for a necessary period of time and that the processing of this data will be done only for the purpose for which it was collected, as well as my rights as a customer.
